Cost & Payment
IS THERE A SECURITY DEPOSIT?
We've been at this long enough to know that damages do happen, so we ask that all our clients put down a $500 security deposit. The security deposit is built into your payment schedule, and is returned to you, less any damages or additional charges, within 30 days after your event. We also ask that you purchase event insurance, which provides additional coverage in the event of extensive damage or injury.
What kind of Down Payment do i need to put down?
When you come in for a tour, your sales representative will put together an estimate for you that includes your room rental fees, equipment rentals, and any other incidental fees. From that, you will need to guarantee a minimum guest count and invoice amount. If your event is 8+ months out, you'll need to place a 25% down payment with another 25% due at the 8 month mark. If your event is less than 8 months out, you'll place a 50% down payment. Your final payment is due 1 month before your event. Please remember that all payments are non-refundable if you choose to cancel your event. We reserve the right to cancel your event if we don't receive your payment by your due dates.
What kinds of payment methods do you take?
We accept cash, checks, and electronic checks. We do accept all major credit cards with a 3% processing fee. Payments can be made online or mailed to us at: PO Box 465, Greenville, SC 29602.
General Venue Questions
What kind of parking is available?
There is plenty of free on-site parking available to all venue guests and vendors on a first-come, first-serve basis. Clients are also able to hire valet or shuttle services if they would like.
Can I decorate?
Of course you can decorate! Although we don't allow glitter, confetti, or helium balloons, we encourage bringing in flowers, using candlelight, and utilizing discounted accents from our in-house decor collection. We would love to help you come up with ideas for a creative event!
HOW LONG WILL I HAVE ACCESS TO THE VENUE ON MY EVENT DATE?
Our spaces can be in booked in 6, 8 or 10-hour blocks of time. All Saturday events and weddings are required to book 10-hour blocks of time. Your time block allows for all set-up, event time, and break-down. We recommend you leave at least two hours for set-up and 1 1/2 hours to break down. If you have your ceremony on-site, we bump you up to a 12-hour block.
What other businesses are around the venue?
Vendors & Staff
Who would i be working with during the planning process?
Since we are a high-volume venue (over 300 events a year!), we have a whole team dedicated to answering our phones and emails as quickly as possible. We will assign you a final sales rep about two months before your event to finalize your event details. If you'd like additional help from a day-of coordinator, we are happy to add on one of Day-Of Wedding Coordination packages as well.
What kind of staff are on-site for my event?
We always staff your event with 1-2 Venue Managers and at least one security guard. The Venue Manager is responsible for taking care of the building and making sure you get everything you contracted through us. Our staff is also responsible for setting up and breaking down any equipment you book through us, as well as cleaning the venue after the event. The Venue Manager IS NOT an event coordinator, and can't commit to directing your event. If you are booking a wedding with us, we highly recommend hiring one of our in-house Wedding Coordinators to take care of managing your timeline, directing your vendors, and overseeing your event logistics.
We also staff bartenders, banquet staff, greeters, coat checks, and any other supplemental staff you may need.
What kind of vendors can i use?
We have put together a fantastic list of experienced caterers, musicians, photographers, florists, bakers, and other services that you are free to choose from. While you are not required to choose venders from our preferred list, we do highly recommend doing so, as it will save you time, money, and paperwork. Every vendor on our list is familiar with our policies and we trust that they will work hard to make your event a huge success.
If you must hire a vendor outside of our list, they must be approved by our staff before you enter into a contract with them. The approval process consists of the vendor submitting a Vendor Agreement and Certificate of Insurance (here's a sample). The client is responsible for getting these documents submitted to us, and there is a $25 fee to process each application. Keep in mind there may be some vendors who are blacklisted from our space due to previous bad experiences, so please do not book vendors without getting them approved, as you may end up losing your deposit with them.
Can we have a rehearsal on-site?
Yes, our Wedding Ceremony fees includes a tentative rehearsal on-site, which is scheduled 30 days in advance. Due to our event schedule, the rehearsal will most likely take place the morning before your event. You may also rent the venue the night before the wedding to host your rehearsal and rehearsal dinner. Room rental fees apply, but you will get a 10% discount on the rate.
can i have my wedding ceremony on-site?
Absolutely! Our sales team can walk you through your options for an indoor or outdoor ceremony. Ceremony Fees start at $700 and vary depending on what space you book. This fee includes an additional two hours of space rental, staff to reset the space, a Getting Ready Suite, and a one hour rehearsal (based on availability).
Are you same-sex friendly?
Of course we are! Whatever your gender, orientation, faith, or cultural background, we welcome everyone who wants to celebrate their big event with us.
What is allowed for a send-off?
The send-off is one of our favorite parts of a wedding, and we love to see our guests send the happy couple off in style! We are open to glow sticks, bells, streamers, or any creative send-offs that do not create a mess. Unfortunately, due to a fire in the past (eek!), we are unable to allow sparklers. We also aren't able to accommodate glitter, birdseed, confetti, silly string, or anything that will leave small particles on the ground. Even items that promise to "wash away" with water aren't easy to clean up and would result in your being charged a clean-up fee.